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With my HORIZON SPF-11 the sword did not release

HORIZON SPF-11

But the sword can be released by hand. 

Solution: The sensor on the side of the conveyor belt was dirty. After cleaning, the paper was detected again. 

Otherwise the sensor “thinks” that the paper just runs in and therefore does not release.

Note: this range is the same for the following machines: HORIZON SPF-10, SPF-10-ll and SPF-11

If the sensor is defective, you can order a new one via the HORIZON webshop.

If you have another problem where you need support, please contact us, we will be happy to help you!

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